Igniter refund policy

Looking for information on how to cancel your free trial or membership purchase? You can read about that here

A refund may be requested if the following conditions are met:

  • There were 0 downloads after the purchase was made. Any downloads on the account since the membership purchase date would negate a refund.

  • The refund request is made within one month of the membership charge. 

To request a refund, you can contact our Customer Care team at info@ignitermedia.com. Or, you can call us at 1-866-340-1826. 

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