Looking for information on how to cancel your free trial or membership purchase? You can read about that here.
A refund may be requested if the following conditions are met:
- There were 0 downloads after the purchase was made. Any downloads on the account since the membership purchase date would negate a refund.
- The refund request is made within one month of the membership charge.
To request a refund, you can contact our Customer Care team at firstname.lastname@example.org. Or, you can call us at 1-866-340-1826.