Free Trial FAQs

Why do I have to submit my billing information for a Free Trial?

We collect your billing information to ensure you experience no interruption when your Free Trial ends and your Igniter membership begins. You can cancel your Free Trial at any time during your trial from your My Account page here.

To contact Customer Care, email us at [e-mail], or call us at 1-866-340-1826.

I tried signing up for a Free Trial, but am unable to.

Free Trials are only available once for each member. If you signed up for a Free Trial and canceled it,  you will not be able to receive another Free Trial.

I meant to cancel my Free Trial but forgot. How do I cancel it?

If your free trial converted into a paid membership because you forgot to cancel it, you can request a refund if you have 0 downloads since it converted into a paid membership, and the request is made within one month of the charge.

I signed up for a Free Trial but never received any emails or notifications about it. Why was my account charged?

You may have mistyped your email, or used an invalid e-mail address and never received the notification e-mails we sent. Please contact Customer Care at [e-mail], or call us at 1-866-3420 to resolve this issue.

How many downloads are offered in a free trial?

Learn more about this topic in this dedicated article.

How are downloads counted in a free trial?

Learn more about this topic in this dedicated article.

What is the Igniter refund policy?

Learn more about this topic in this dedicated article.